Last updated: September 2026
At Radhe Radhe Jewellers, we want you to be completely happy with your purchase. If you are not satisfied with your order, you may request a return in accordance with the terms below.
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible, the jewellery must:
Items that do not meet these conditions may not be eligible for return.
To request a return, please contact our customer support team at:
Email: contact@radheradhejewellers.in
Phone: +91 79034 42550
Please include your order number, the item you wish to return, and the reason for your return.
Once your request is reviewed and approved, we will provide you with the necessary return instructions.
Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.
Please inspect your order carefully when you receive it.
If your jewellery arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photographs/videos of the product and packaging.
We will review the issue and, where applicable, arrange an appropriate resolution.
Certain products may not be eligible for return, including:
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Return shipping arrangements and charges may vary depending on the reason for the return.
For products that are damaged, defective, incorrect, or otherwise covered by our return policy, please contact us before arranging shipment so that we can provide the appropriate instructions.
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
If you would like to exchange an item, please contact us at contact@radheradhejewellers.in with your order number.
Exchange availability may depend on product availability and the condition of the returned item.
If you need to cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed, dispatched, or delivered to the shipping carrier, cancellation may no longer be possible and the applicable return procedure may need to be followed.
For questions regarding returns, refunds or exchanges, please contact:
Radhe Radhe Jewellers
Kali Mandir, Shitala Abasan, Thakdari Rd,
Near Ghospara, Milan Bazar, Krishnapur, Kestopur,
Kolkata, West Bengal – 700102
Email: contact@radheradhejewellers.in
Phone: +91 79034 42550
Landline: +91 33 3560 5363
Business Hours: Monday – Sunday, 10:00 AM – 10:00 PM
